Terms & Conditions

1. About LeWooDesign

LeWooDesign is an online store offering handmade leather goods. By placing an order, you agree to the terms described below.

 

2. Contact Information

Email: hello@lewoodesign.shop

Phone: +48 729 546 314

Address: Jaworowa 7/9, 59‑300 Lubin, Poland

 

3. Using Our Website

To shop at LeWooDesign, you need:

  • Internet access
  • A modern browser supporting JavaScript and cookies
  • An active email address

4. Orders & Pricing

  • All product prices include VAT.
  • The final order total includes product price + shipping cost.
  • Adding an item to the cart does not reserve it.
  • An order is placed once you confirm it and accept these Terms.
  • You may shop with or without creating an account.

 5. Payments

We accept:

  • Bank transfer
  • PayU
  • Cash on delivery (Poland only)

Orders paid upfront must be paid within 5 business days.

 

6. Order Processing & Shipping

  • We ship only within Poland (for now).
  • Orders are processed according to the time shown on each product page.
  • If you buy multiple items, the order ships when all items are ready.
  • Delivery options: courier or InPost parcel locker.
  • Personal pickup is available at our studio.

 7. Returns (14 Days)

Consumers may return products within 14 days of receiving the order.

To start a return, email us at hello@lewoodesign.shop

Refunds:

  • Issued within 14 days after we receive the returned item.
  • Refunded using the same payment method.
  • You must return the item within 14 days of notifying us.
  • Return shipping costs are your responsibility.
  • You are responsible for any decrease in product value caused by use.

 8. Items That Cannot Be Returned

Returns are not accepted for:

  • Custom‑made items
  • Personalized items (e.g., initials)
  • Items opened for hygiene reasons
  • Items that cannot be returned by standard mail
  • Digital content delivered immediately with your consent

 9. Complaints

If a product is defective, you may request:

  • Price reduction
  • Contract cancellation (for major defects)
  • Replacement
  • Repair

Complaints should be sent to hello@lewoodesign.shop We respond within 14 days.

 

10. Personal Data

Your personal data is processed according to our Privacy Policy.

 

11. Legal Notes

  • You must not submit unlawful content.
  • Each order is a separate sales contract.
  • Contracts are governed by Polish law.
  • Consumer rights are fully protected.